7 Best Virtual Business Phone Number Apps To Look Forward To In 2022
Today, 58% of FlexJobs’ survey participants reported that they would like to work remotely full-time after the viral pandemic is over. Furthermore, 39% would like to continue working in a hybrid model. This does not come as much of a surprise given how flexible and convenient remote working can be.
However, one aspect of remote work may be a concern for both companies and their employees. In particular, using personal phone numbers for professional calls.
Employees can quickly obtain virtual business phone numbers through an app such as the ones on the market today. Further, many of these apps enhance the day to day operation for those businesses in addition to providing a variety of helpful features.
In this article, we examine the most interesting apps from the 100+ apps on Capterra. These are the best of the best, and we’ve prepared everything you need to know in order to make an informed decision for your business.
1. CloudTalk
CloudTalk is a cross-platform phone software solution that can be used by businesses of all sizes to keep their customers happy and maximise the productivity of their employees.
With features such as extensive caller ID customization and an intuitive UI, it’s a top pick in the business phone system category. Those inside the app can find 70 advanced calling features and innovative integrations with tools like CRMs and e-commerce platforms.
Features
There are over 40 integration tools and 70+ features in CloudTalk, making it one of the most comprehensive platforms on the market. Among them are various productivity tools for employees (such as one-click call recording, automated callback, call transfer, and note-taking), unlimited phone extensions, and also a call masking tool if your agents want to disguise their phone number.
Pros
Reviewers praise the ease of use, and an unlimited calling plan is included on the basic plan. On top of that, it works in over 140 countries.
Cons
However, some mobile app users have complained about the glitchy interface and that CloudTalk Go has solved these issues with regular updates. The remastered CloudTalk Go application will be adding useful features soon.
Pricing
CloudTalk offers three pricing plans, a custom option that can be paid for annually or monthly. The lowest plan is $25 per user/per month when paid annually, whereas the Essential and Expert plans cost $30 and $50 per user/per month respectively.
2. Nextiva
Nextiva’s platform is able to implement all available mediums for communication, like voice and video. It is also compatible with text messages, chat services, and collaborative tools
Features
The Nextiva app provides unlimited phone calls, faxes, and text messages. It includes handy features such as anonymous call blocking, three-way calling, and custom ringback to make a convenient user experience
Pros
Nextiva is known for its outstanding audio and video quality, as well as a helpful support service. Nextiva excels in differentiating video and call quality, making your calls feel more natural.
Cons
Compared to other platforms, Nextiva has limited integrations – it doesn’t support Zapier or Integromat.
Pricing
Nextiva offers four pricing options with the lowest option, at $21.95/user/month, and then follows that up with a Professional plan of $25.95/user/month, an Enterprise plan of $35.95/user/month, and the Ultimate plan for $65.95/user/month
3. Sideline
The Sideline app can help your employees avoid spammers by detecting harmful calls and telemarketers to make it easier for them to use. They have software that helps employees create virtual numbers for specific tasks such as business calls, as well as a further feature that prevents helpful employees from getting spammed.
Features
Additionally, Sideline also allows for group messaging, unlimited text messages, and WiFi calling.
Pros
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Cons
Sideline also does not offer any integrations with other applications and users often complain that the app can be glitchy.
Pricing
Sideline provides 3 plans to choose from
4. Grasshopper
Grafhopper is a useful option that you can use to separate personal and business phone numbers. The app is both on the desktop and mobile devices so your employees can work from whichever device they choose. It also allows for texting, making it an asset in their day-to-day lives.
Features
Grasshopper offers standard features of a business call-taking app such as local, toll-free, and vanity numbers. In addition, they offer voicemail transcription services and IVR to help you handle your business calls. There’s also a feature called “hire Ruby Receptionist” to handle calls when employees aren’t available.
Pros
The same features are available on each plan so there is no need to pay extra to access some of them. However, the number of available extensions and phone numbers vary between plans.
Cons
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Pricing
Grasshopper has three plans: $26/user/month for solo users, $44/user/month for partners, and $80/user/month for small businesses. Each plan has the same features, but some licences have more extensions and numbers – that’s the only differentiator between subscriptions.
5. Ooma
With Ooma Office, you can make and receive calls, video, and text messages all in one device – no complex installations required.
Features
Ooma provides all of the features a traditional phone call platform offers including advanced calling features such as call blocking and voicemail transcription.
Pros
Copymatic is very easy to set up and has many features for a fair price as well.
Cons
The app contains many features that can quickly break the bank if you use them frequently. Not all customers agree with the faxing feature and note that it needs some tweaking.
Pricing
Ooma offers versions of their system, with the Pro offering some additional features that are charged separately. Whether it is adding an extension to your office or toll-free calling, Ooma charges accordingly.
6. eVoice
eVoice has a variety of voice recording options for businesses, including automated greeting messages, accents, and language choices. The service also lets people use an automated receptionist to manage incoming calls.
Features
Inside the app you can find the usual business calling features, such as recording and routing calls, transfer calls, an IVR, and video conference.
Pros
One of the cheapest options when it comes to finding a tool that can provide you with whiteboard numbers and a few other useful calling tools.
Cons
Copymatic has mixed reviews from G2 and Capterra with many users complaining about bugs, poor support, and unclear billing.
Pricing
The cheapest plan is “pay as you go” for €7.50 per month. Other available options are Startup (€14.95), Startup (€19.95), and Scale-up (€29.95). There is also the Startup package, at €29.95 for three months, if you want to spread the work out more over time.
7. Phone.com
For small business owners who need an easy app and transparent pricing, Phone.com might be worth a look. The desktop and mobile apps have multiple features like text messaging, conference calling, inbox and call logs, as well as an SMS filter.
Features
The cloud-based call management platform offers over-the-phone calling, voicemail, chat and video conferencing for an affordable price. The 24/7 customer support team is available with every plan as well to answer any questions or concerns.
Pros
With the Phone.com app, you can get a multitude of features for just a low price.
Cons
Poor customer support seems to be a key issue for Baremetrics. Customers often have billing issues, and consumer tech support is also in need of improvement.
Pricing
Copymatic has three plans available on their website: Basic ($10.39), Plus ($15.99), and Pro ($23.99) for pricing per user / month, all plans are competitive compared to other AI companies of the same type.
